Terms & Conditions

Conditions of use for Storage Centres

1. Interpretation

• 1.1 In these Conditions the following definitions apply, unless the context requires otherwise.
  • References to "we", "us", "our" are references to Storage World, or any of its subsidiaries.
  • References to "you"and "your" are references to the Customer named on the front page of theStorage Agreement.
  • "Additional Charges" means charges for insurance, merchandise, transport, VAT and other charges that may be incurred from time to time.
  • "Conditions" means these Conditions of Use of Storage Centres.
  • "Late Charge" means a charge for the late payment of a sum due and owing
  • "Period" means 28 days
  • "Period of Storage" means the period of time (being not less than 7 days) during which the Property is stored at the site.
  • "Property" means the property from time to time stored at the Storage Centre pursuant to the Storage Agreement with you.
  • "Regular Storage Charge" means the storage charge levied for each Period that the Property is stored at the Storage Centre.
  • "Storage Centre" means the premises indicated in the Storage Agreement overleaf.
  • "Services" means the provision of storage and related services to be provided by us pursuant to these Conditions and the Storage Agreement with you.
  • "Total Storage Charge" means the Regular Storage Charge plus any Additional Charges.
  • "Week" means a period of 7 days.
• 1.2 Unless defined above, all capitalised words and phrases used in these Conditions refer to terms used in the Storage Agreement overleaf.
• 1.3 The headings used in these Conditions are for convenience only and will not affect the interpretation of any provision contained in these Conditions.

2. The Provision of the Services

• 2.1 We will upon receipt of the First-Payment and such other periodic charges as may accrue from time to time, provide the Services to you for the duration of the Period of Storage or until the Storage Agreement is terminated in accordance with clause 13.1 of these Conditions.
• 2.2 You warrant that you are either the owner of the Property or you are authorised by the owner of the Property to accept these Conditions on his or its behalf.
• 2.3 We do not inspect property when it arrives at the Storage Centre and we do not keep records concerning, or any inventory of, the Property, nor do we have any knowledge of its nature, condition or state of repair.

3. Rights of Access

• 3.1 At our discretion, we may allow other persons authorised by you in writing to have access to the Storage Centre and to remove the Property.
• 3.2 We will not be liable for loss of or damage to the Property arising from someone being given access or being allowed to remove the Property where we have reasonable grounds to believe that person is entitled or authorised to have access.
• 3.3 The Storage Centre will be open during the designated opening times. Unless indicated otherwise, the Storage Centre will be closed on bank and public holidays. We reserve the right to alter the designated opening times at our sole discretion by notice at the Storage Centre.
• 3.4 We reserve the right to exclude you from the Storage Centre if you are in breach of any of the provisions of the Storage Agreement or these Conditions for so long as such breach remains unremedied.
• 3.5 We alone will determine where the Property is to be stored within the Storage Centre from time to time and we reserve the right to move the Property (or any part of it) within the Storage Centre. Notwithstanding any initial or subsequent allocation of spaces for the storage of the Property, you will not be entitled to exclusive possession or use of that or any other part of the Storage Centre.
• 3.6 We may enter the unit by giving you 7 days notice so that you may inspect, or carry out repairs, maintenance and alterations to the unit or to ensure compliance with these terms and conditions or for any other purpose.
• 3.7 We may enter the unit at any time without notifying you in the case of emergency; when required to do so by Gardaí, fire services, local authority or court order; where we suspect the unit is being used in breach of agreement and to gain access in accordance with condition 12 of this agreement.

4. The Deposit

• 4.1 You will pay a deposit to us, which is equal to 28 days storage charge. We will retain the deposit until termination of the Storage Agreement for whatever reasons, at which time, subject to clause 4.2 below, we will refund the deposit to you (without interest) within 14 days of termination.
• 4.2 We reserve the right to deduct or withold from the deposit any sums accruing in respect of repairs or cleaning which we consider is required, as a direct or indirect result of the storage of the Property within the Storage Centre, in order to bring the Storage Centre up to substantially the same standard and condition as it was at the Commencement Date, and in respect of any sums accruing in respect of removal costs or any arrears of the Total Storage Charge or Late Charges or otherwise.

5. The Total Storage Charge

• 5.1 The Total Storage Charge will be payable in respect of each Period.
• 5.2 The Total Storage Charge for the first Period will be due and payable on the date that the Storage Agreement overleaf is signed by you and the Total Storage Charge for each successive Period thereafter will be due and payable on the first day of that Period.
• 5.3 We are entitled to increase the Total Storage Charge by giving you 28 days prior written notice. Any such increase will take effect immediately following the expiry of the current Period. Upon receiving such notice, you are entitle to terminate the Storage Agreement in accordance with clause 13.1 of these conditions.
• 5.4 We will be entitled to impose a late charge of €5.00 or 10% of the overdue Storage Charge (whichever is greater) (plus applicable VAT, if any) for each 28 day Period that the Total Storage Charge remains unpaid for 10 days or more having become due and payable. Such Late Charges will be invoiced separately.
• 5.5 A service charge will be levied for all returned cheques. The amount of the service charge may vary in line with increases in bank charges.

6. Your Undertakings

• 6.1 You undertake that:
  • 6.1.1 When the Property is presented for storage, the Property will be securely and properly packed and in such condition as not to cause damage or injury to the Storage Centre or to any other property, whether by spreading damp, infestation, leakage or the escape of fumes or substances or otherwise howsoever. In addition, the Property will not be perishable nor include any animal or other living creature.
  • 6.1.2 before presentation of the Property for storage, you will inform us in writing of any special storage requirements, which you require due to the nature, weight or condition of the Property.
  • 6.1.3 none of the property contains or consists of hazardous, toxic or radioactive materials nor any pollutant or contaminant in liquid, solid or gaseous form.
  • 6.1.4 none of the Property constitutes waste as defined in law.
  • 6.1.5 you, and any other person authorised by you, will observe any regulations in force from time to time at the Storage Centre.

7. Your Obligations

• 7.1 You will not:
  • 7.1.1 allow anything to be done on the Storage Centre, which may be or may become a nuisance or disturbance to our employees, agents or our other customers.
  • 7.1.2 transfer, or assign or in any way part with your rights or obligations under the Storage Centre Agreement and these Conditions without our written consent;
  • 7.1.3 Request us to store any Property, the possession of which is a breach of the law or which would require us to comply with any statutory duties.

8. Lien

• 8.1 We have a general lien over the Property, which entitles us to retain the Property as security for payment of all sums due and payable and becoming due and payable by you under the Storage Agreement and for any other monies which are owed to us by you.

9. Liability

• 9.1 We shall not be liable for any loss (including consequential or economic loss) or damage to the goods stored in the unit whether or not the loss or damage is due to any act or omission, negligence or wilful default by us or by any of our employees, agents or other customers; nor shall we be liable for any consequential or economic loss incurred by you as a result of any loss or damage to the goods. Any other representations, conditions, warranties and other terms, whether written or oral, express or implied, statutory or otherwise which are or may be inconsistent with this condition are expressly excluded.
• 9.2 The exclusion of liability in 9.1 above does not apply where the damage suffered by you is a direct result of our negligence or wilful default of that of our employees or agents and which causes physical injury to or the death of any person.

10. Indemnity

• 10.1 Subject to the provisions of sub clause 9.2 above, you will indemnify us and keep us indemnified against all and any costs, charges, expenses, damages or losses incurred or suffered or becoming payable by us in connection with, or as a result of any demand, claim, or action or other proceedings brought against us arising out of, or in connection with, the provision of the Services, including but not limited to the following:
  • 10.1.1 any dispute as to the ownership of the Property or as to the person entitled in law to possession of the Property
  • 10.1.2 the dangerous nature or any dangerous characteristic of the Property or the infectious or contagious nature of the property
  • 10.1.3 the storage of the property at the Storage Centre
  • 10.1.4 cleaning up or cleaning out the Storage Centre in the event of termination

11. Insurance

• 11.1 You accept that the Property stored at the Storage Centre is stored at your sole risk and expense. You will be solely responsible for taking out appropriate insurance at the full replacement value of the Property unless you have indicated otherwise in the Storage Agreement overleaf. In addition, you will procure that the policy of insurance will contain a waiver of the insurers rights of subrogation against us, our employees or our agents.
• 11.2 If you have indicated overleaf that you wish us to arrange insurance cover on your behalf, a summary of the terms or such cover will be set out in the master policy, which is available for inspection upon request.

12. Non-payment of charges

• 12.1 If you fail for whatever reason to pay the Total Storage Charge or any Late Charge within 10 days of it becoming due and payable, we may notify you in writing of our intention to remove the Property from the Storage Centre to such alternative storage centres as we may determine at our discretion.
• 12.2 If you fail to pay the Total Storage Charge or any Late Charge within 20 days of the date of notice given under 12.1 above, we will, at our absolute discretion, be entitled to sell, or in the event that a sale would not be economically justifiable, destroy or otherwise dispose of the Property as we see fit.
• 12.3 The proceeds of any such sales effected pursuant to sub clause 12.2 above may be applied by us to any unpaid Total Storage Charge or Late Charge and to any other costs, charges and expenses incurred in connection with such sale. You will be entitled to claim the balance (if any) which remains thereafter.
• 12.4 Any sale effected pursuant to sub clause 12.2 above will be without prejudice to our rights to recover from you any balance outstanding and due from you after the proceeds of the sale have been applied in accordance with sub clause 12.3 of these Conditions.

13. Termination

• 13.1 Either party may terminate the Storage Agreement upon giving 7 days notice in writing to the other party, provided that a minimum period of 4 weeks has elapsed.
• 13.2 Notwithstanding sub clause 13.1 above, either you or we may terminate the Storage Agreement by written notice to the other with immediate effect on the occurance of a breach by either of us of the Storage Agreement or these Conditions.
• 13.3 Any termination of the Storage Agreement by either you or us will be without prejudice to any other remedies either of us may be able to pursue against each other including the remedy that either of us may be able to see the other in respect of accrued rights under these Conditions.
• 13.4 You will collect the Property and remove it from the Storage Centre upon termination by you becoming effective or within 3 days of any termination by us becoming effective. You will leave the Storage Centre in substantially the same condition as it was at the Commencement Date.
• 13.5 If you fail to collect the Property and remove it from the Storage Centre in accordance with sub clause 13.4 above, we reserve the right to dispose of the Property at your cost.

14. General

• 14.1 These conditions, together with the Storage Agreement overleaf form the entire agreement between you and us and supersede and extinguish all earlier agreements and arrangements of any kind between us.
• 14.2 Any notice given under these Conditions will be in writing and signed by or on behalf of the party giving it and may be served by depositing it at or sending it by facsimile or first class prepaid post to the addresses stated overleaf or if any change of address has been notified to us, at the last address so notified. Any notice so served by facsimile or post will be deemed to have been received, in the case of facsimile, 12 hours after the time of dispatch and in the case of first class prepaid post, 48 hours from time of posting.
• 14.3 We shall not be liable for any loss or damage which you may suffer as a direct or indirect result of our performance of this agreement being prevented, hindered or delayed by reason of any Act of God, riots, strike or lock out, trade dispute or labour disturbance, accident, breakdown of plant, machinery or equipment, fire, flood, break-in, difficulty in obtaining workmen, materials or transport, electrical power failure or other circumstances whatsoever outside our control and which effect the provision by us of access to or use of the Storage Centre.
• 14.4 Each of the provisions of the Storage Agreement and of these Conditions is severable. If any such provision is or becomes illegal, invalid or unenforcable in any respect under the law of any jurisdiction, that shall not affect the legality, validity, or enforceability in that jurisdiction of any other provisions of the Storage Agreement or these Conditions.
• 14.5 Nothing in the Storage Agreement of in these Conditions will be treated as creating any tenancy

Insurance Summary

The information on this website is subject to modification and update from time to time without notice. Whilst every effort has been made to ensure that the information contained on the web site is correct and up to date, Storage world cannot accept any responsibility for any errors or omissions. All Storage World services are subject to terms and conditions. Storage World products are available in the Republic of Ireland only. No links to this website or any individual pages may be made without our express written consent. © Copyright Storage World.

Summary of our Insurance Cover

Under the terms of the Licence Agreement, we agree to include cover for physical loss or damage of your property whilst stored with us within our own insurance arrangements only if you have indicated “yes” to the insurance option as described in clause 21A and all charges in this respect are paid. The details of our insurance arrangements are as follows.

Insurer

Brit Insurance

Total sum insured

The full true total maximum value of the goods at all times as declared to us on the Licence Agreement or elsewhere in writing. The sum insured shall in no circumstances exceed €50,000 for any one customer unless confirmed in writing by us. The total sum insured can be increased on payment of an additional charge, subject to the prior agreement of our Insurers.

Insured perils

Actual physical loss of or damage to our customers’ property caused by fire, lightning, explosion, earthquake, storm, flood, burst &/or leaking pipes, theft accompanied by forcible and violent entry or exit, riot, strike, civil commotion, malicious damage other than as excluded herein, subsidence and impact by vehicles or aircraft.

Under-insurance

It is a condition of the insurance that the sum insured represents the full true total value of the property stored at all times. If you fail to declare the full replacement value of your property on the Licence Agreement, in the event of a claim we will only be entitled to recover on your behalf from our Insurers the proportion of the loss as the declared value bears to the total replacement value of your property.

Basis of claims settlement

The settlement of any claim shall be by replacement, repair and/or compensation at Insurer’s option. In the event of the total loss or destruction of any item insured under this Insurance, the basis of settlement shall be the cost of replacing the item as new provided that the item is substantially the same as but not better than the original when new.

Household linen and clothing

Where any claim includes loss of or damage to any item(s) of household linen and clothing, Insurers will take into consideration the age, quality, degree of use and consequent market value of any such lost or damaged item(s).

Documents

Where any claim includes loss of or damage to documents the basis of settlement shall relate to the reasonable costs of reprinting and/or reasonable costs of reissue and/or reconstitution including, where applicable, fresh research or exploration to obtain essential information.

Policy excess

Insurers will not pay the first €70.00 of each claim per customer

Pairs & sets clause

Where any items are part of a pair or of a set Insurers shall only pay for the actual items which are lost or damaged. No payment will be made by Insurers for any items which are part of a pair or of a set and which are not lost or damaged.

Time limit for claims notification

All claims must be notified to us at the time of discovery of loss or of damage to your property or at the time of removal of your property from the unit, whichever is the soonest.

Exclusions

No cover is provided for the following

1. Money, Coins, Bullion, Deeds, Bonds, Securities and the like.
2. Livestock, Explosives and Flammables
3. Jewellery, Watches, Precious Stones, Stamps of all kinds exceeding €750 combined total.
4. Furs, fine arts, perfumery mobile phones, tobacco, cigars, cigarettes, beers, wines, spirits & the like exceeding €15,000 combined total.
5. Electronic items exceeding €15,000 in total. Electronic items are defined as all items of consumer and commercial electrical appliances and instruments including but not limited to radios, televisions, computers, computer software, hard drives, chips, microchips, printed circuit boards and their components, modems, monitors, cameras, facsimile machines, photocopiers, VCRs, hi-fi, stereos, CD players and the like. (Heavy electrical items such as switchgear, turbines and generators and the like shall be deemed not to be electronics)
6. Loss of data records other than cost of blank data carrying materials.
7. Any consequence of War, Invasion, Act of Foreign Enemy Hostilities (whether War be declared or not), Civil War, Rebellion, Revolution, Insurrection or Military or Usurped Power or confiscation or nationalisation or requisition or destruction of or damage to property by or under the order of any government or public or local authority.
8. Consequential loss of any kind or description.
9. Loss or damage from:
   1. ionising radiation from or contamination by radioactivity from any nuclear fuel or from any nuclear waste or from the combustion of nuclear fuel;
   2. the radioactive, toxic, explosive or other hazardous or contaminating properties of any nuclear installation, reactor or nuclear component thereof,
   3. any weapon of war employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or matter.
   4. the radioactive, toxic, explosive or other hazardous or contaminating properties of any radioactive matter. The exclusion of this sub clause does not extend to radioactive isotopes, other than nuclear fuel, when such isotopes are being prepared, carried stored or used for commercial, agricultural, medical, scientific or other similar peaceful purposes.
10. Loss or damage from any chemical, biological, biochemical or electromagnetic weapon. The use or operation as a means of inflicting harm or any computer system, computer software program, computer virus or process or any other electronic system.
11. Loss of or damage to your property directly caused by pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds
12. If at the time of loss there is other insurance in force this insurance shall only respond to the extent that losses are not recoverable under the other insurance
13. Loss of or damage to your property caused by or resulting from any act(s) of terrorism or any person(s) acting from a political motive.

Claims procedure

If your goods become lost or damaged and you wish us to make a claim on our insurance policy please notify us in writing. Your notification should be sent to us at the address or fax number detailed in your Licence Agreement. We will, within two business days of receiving that notification, notify the insurers of the claim. The insurers have appointed Cunningham Lindsey UK Limited, PO Box 22, Oakleigh House, 14-16 Park Place, Cardiff CF10 3DQ, to handle these matters on their behalf and they will contact you directly following our notification of the claim.

Online Packaging Store Terms & Conditions

All orders are accepted and all contracts are made by Storage World Limited ("the Company") subject to these conditions which shall prevail over any terms and conditions of the Buyer. No variation of these conditions shall be effective unless signed in writing by the Company.

All delivery dates are estimates only and time is not of the essence of the contract. The Company shall not be liable for any direct or indirect loss or damage arising from or consequential upon delay in delivery.

The risk in the goods shall pass to the Buyer on delivery to the Buyer or the person to whom the Company has been authorised by the Buyer to deliver the goods and the Company shall not be liable for any loss or damage to the goods thereafter.

Refund Policy

Storage World is committed to giving you the best possible products, prices and service. Should any product purchased from Storage World found to be faulty, damaged in transit, or differing from the description given at the Storage World website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer. All returns must be notified by writing to Storage World within 21 days of delivery of the product. Your payment card will be credited within 10 working days of the merchandise being received back at our facility.

In the event of a customer purchasing an item from Storage World mistakenly and through no fault of Storage World, we will be replace or refund the item provided that the original item is returned to Storage World unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, Storage World reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an entire order is returned, we reserve the right to retain the cost of the outward carriage. This does not affect your statutory rights as a consumer. To arrange to return a product or for further information about returns or refunds please e-mail us at dublin@storageworld.ie or telephone us on 01 453 8000 Monday to Friday 08.30 - 17.30.

Cooling off period

Right to Cancel - "Cooling Off Period" - You have the right to change your mind and cancel an order within 7 working days of placing the order. This is known as a "Cooling Off Period". If you wish to cancel within the 7 working days you must inform Storage World in writing. Please write to Storage World, Unit 297, Whiteheather Industrial Estate, South Circular Road, Dublin 8.

Storage World will refund the item within 30 days provided that the original item is returned to us unused and in saleable condition. If you have received the goods before cancelling the contract, it is your responsibility to return the goods to us and in the meantime to take reasonable care of them whilst they are in your possession.

Complaints

Storage World is committed to maintaining high standards of customer service including our sales administration, and the handling of any customer concerns or complaints.

How to complain: To make a complaint please e-mail us at dublin@storageworld.ie, call us on 01 453 8000 or write to us at Storage World, Unit 297 Whiteheather Industrial Estate, South Circular Road, Dublin 8.

How we will handle each complaint: Storage World promises to handle each complaint effectively in a prompt, courteous and fair manner and make every reasonable attempt to rectify the problem to the complainant’s satisfaction and to use what we have learned to reduce the likelihood of recurrence.

Timescale for resolving complaints: We promise to acknowledge your complaint within 2 working days of receipt and aim to resolve this within 7 working days.

Online Packaging Delivery Terms

Delivery charges are €14.99 per order if the order value is less than €75. Orders of €75 or above are free of delivery charges. Deliveries are available to Republic of Ireland only.

We offer a next day delivery service on all orders received between 8.30am and 12pm Monday - Thursday. Orders placed on Thursday after 12.00 and Friday before noon will be delivered on Monday. Orders placed on Friday after 12.00 will be processed on Monday for Tuesday delivery. Please make sure you are available to accept the delivery (deliveries are due between 8am and 5.30pm). For larger orders of multiple storage packs or over 50 individual boxes, longer delivery periods may be required. You will be contacted to confirm longer delivery times prior to dispatch if this is necessary.

Please note that we do not deliver at weekends. If no-one is available to accept the delivery a card will be left to inform you how you can collect your parcel or arrange re-delivery. It then becomes your responsibility to contact the relevant delivery company to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to you not being available. Alternatively, orders can also be collected from one of our conveniently located storage centres - please call our customer services department on 01 453 8000 for further information. Our packing materials are distributed by ASAP Couriers. For an update on your parcels progress, please contact our customer services team during our office hours (8.30am-5.30pm Monday to Friday) and they will check on the status of your delivery.